1.) All of our orders are shipped promptly following payment. We ship multiple times a week to ensure a prompt delivery.
2.) While we make every effort to ensure that your product arrives safely, we do lose some packages due to domestic and foreign postal systems. We want you to receive YOUR products as much as you want them - please be patient with us!
3.) Due to the insurance of our company, we are REQUIRED to wait 45 days until we issue another dispatch of product. Please, this is not OUR policy, but one that we MUST adopt to ensure our continuing to do business.
4.) Please be advised that we offer INTERNATIONAL FIRST CLASS mail at your OWN RISK. We offer this to keep prices down for our International purchasers. We value your business, and appreciate it - but, please be warned that we have NO MEANS to track INTERNATIONAL FIRST CLASS packages. We can not insure these, and are subject to our 45 day policy. While most countries respect the USPS 14-day guarantee, we have had instances of this shipping method taking up to 60 DAYS to reach you because of CUSTOMS! Please use this only as a last resort. For international orders, we recommend UPS or Priority/Express Mail.
5.) The only method which can be tracked INTERNATIONALLY is either UPS or EXPRESS MAIL via the USPS. If you require something quickly and efficiently, please select one of these METHODS. It is the only method that is TOTALLY SAFE!
RETURN & CANCELLATION POLICIES
Due to the nature of the products we sell, all sales are final. If a product is damaged or defective, it may be returned for in-store credit only. An order can be canceled without any penalty IF the order is terminated BEFORE it ships. We will do our best to remedy any situation, and thank you for your business! If you have a complaint or concern, please use the CONTACT US form located in the right-hand column.